Investigating Explosion Claims: Natural Gas Flowline Incident
Overview
An explosion damaged a natural gas flowline at a major energy facility, causing significant disruption to operations. The claim required close collaboration between international and local adjusters.
Our approach
We assessed the extent of physical damage on site and verified restoration costs against policy terms, working alongside our international co-adjusters throughout.
Findings
The submitted restoration costs included duplicated items and design improvements that went beyond reinstatement to the pre-loss condition.
Outcome
We removed the duplicated items and betterment and delivered an accurate settlement recommendation, despite delays caused by COVID-19 restrictions.
Key takeaway
High-value energy claims need technical scrutiny of restoration scopes to separate genuine reinstatement from upgrades.
