Property Claims Management | New Trend Loss Adjusters

Property

Swift action is crucial for property loss. Experienced adjusters manage all claims, prioritizing rapid mitigation and recovery.

When a property loss occurs, swift and decisive action is crucial. At New Trend, our experienced commercial property loss adjusters specialize in managing claims of all types and severities, for both residential and commercial properties. We prioritize rapid loss mitigation and asset recovery, delivering significant cost savings for both insureds and insurers.
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Specialist Areas

We offer specialist adjusting support in the following areas including but not limited to:

Investigation of causation and advice on policy liability.

Incident management and recovery planning.

Evaluation of quantum on all aspects of buildings, plant/equipment, stock and financial losses arising.

Consultancy services for co-insurers and re-insurers.

Our Results in Property
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Expert Resolution of Claim Following Civil Unrest

In October 2020, during the nationwide END SARS protests, a broadcasting facility in Lagos suffered catastrophic damage when hoodlums vandalized and set fire to the building in Lagos.

Our loss adjustment team conducted a thorough investigation, documenting extensive damage to the main studio building, broadcasting equipment, and other assets. The structural integrity of the building was compromised, with 44.8% of structural members assessed as “poor.”

Through meticulous evaluation of asset registers and site inspections, we adjusted the claim from ₦2.79 billion to ₦1.95 billion, identifying salvageable items and ensuring fair compensation while protecting the insurer’s interests.

Precision in Property Claim Adjustment Following Fire Incident

Following a fire incident at a client’s Abuja branch, our team meticulously investigated and adjusted the ensuing property damage claim. The fire, which originated in an HVAC condenser room, caused significant damage to equipment and structures across multiple floors.
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Utilising our expertise in building and equipment assessment, our quantity surveyors conducted a detailed evaluation, comparing the client’s contractor’s bill with an independent assessment.

This rigorous approach enabled us to identify discrepancies, adjust costs to reflect actual damages, and facilitate a fair settlement, showcasing our commitment to accurate and reliable claim resolution.

Structural Integrity Assessment and Claim Resolution for Cantilever Collapse

We handled a complex property claim involving structural damage to a residential building’s cantilever beam. Following the collapse, we conducted a detailed site investigation alongside consulting quantity surveyors to assess damage extent and review contractor estimates.

Our analysis identified rainwater infiltration and potential construction flaws as root causes, determining the loss fell outside policy-covered perils.
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Through meticulous adjustment of restoration costs and application of underinsurance provisions, we reduced the claimed amount while ensuring compliance with policy terms.
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This case highlights our technical proficiency in structural assessments and claim adjustments, safeguarding insurer interests while maintaining rigorous professional standards throughout the resolution process.